HYPER X / LEGAL
Cancellation Policy
This Policy applies to our Services. Where a training program or other individual Service has separate cancellation or refund terms, its displayed terms or individual agreement control. Sections 1 through 4 below apply to business SaaS and add-ons.
1. Subscription cancellation
You may cancel through the Stripe Customer Portal linked from App Home or another method we specify. For plans marked “cancel immediately”, service stops when cancellation completes and deletion of connected configuration and service data begins.
2. Fees, final invoice, and refunds
Metered usage incurred and recorded before cancellation remains payable and may appear on a final invoice after cancellation. Subscription fees, available included usage, add-ons, and valid metered fees are non-refundable except where required by law or caused by our billing error. Raise a billing dispute with detail within 30 days after the charge.
3. Suspension or termination by us
If we discontinue a Service for our convenience, we will provide reasonable advance notice and address unused service as required by law and contract. We may suspend access without notice for illegality, abuse, non-payment, or a security need.
4. Data deletion
Deletion of service data, short-retention data, and records retained for billing or audit are described in each app's App-Specific Data Processing Notice.
Effective date: November 17, 2025
Last updated: September 4, 2026